Terms of service

ENG

Terms and Conditions of issimoissimo.com

These Terms govern

the use of this Website
any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

This Website is provided by:

IL PELLICANO OP.CO. Srl
Località Sbarcatello 58019 Porto Ercole (GR) Italia

PARTITA IVA 00081020539

Owner contact email: hello@issimoissimo.com

Owner contact email: hello@issimoissimo.com

"This Website" refers to

What the User should know at a glance

Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.

The right of withdrawal only applies to European Consumers.

1. TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Website, Users confirm to meet the following requirements:

There are no restrictions for Users in terms of being Consumers or Business Users;

a) Account registration

To use the Service Users may register or create a User account, providing all required data or information in a complete and truthful manner.
Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Website.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.
Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

b) Account termination

Users can terminate their account and stop using the Service at any time by doing the following:

By directly contacting the Owner at the contact details provided in this document.

c) Account suspension and deletion

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

d) Content on this Website

Unless where otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

The Owner holds and reserves all intellectual property rights for any such content.

Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Website for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

f) Access to external resources

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

g) Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Website or the Service, terminating contracts, reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

violate laws, regulations and/or these Terms;
infringe any third-party rights;
considerably impair the Owner’s legitimate interests;
offend the Owner or any third party.

h) API usage terms

Users may access their data relating to this Website via the Application Program Interface (API). Any use of the API, including use of the API through a third-party product/service that accesses this Website, is bound by these Terms and, in addition, by the following specific terms:

the User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for any damages or losses resulting from the User’s use of the API or their use of any third-party products/services that access data through the API.

2. TERMS AND CONDITIONS OF SALE

a) Paid Products

Some of the Products provided on this Website, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Website.

b) Product description

Prices, descriptions or availability of Products are outlined in the respective sections of this Website and are subject to change without notice.

While Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

c) Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process.

The purchasing process includes these steps:

Users must choose the desired Product and verify their purchase selection.
After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.

d) Order submission

When the User submits an order, the following applies:

The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
In case the purchased Product requires an action from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
Upon submission of the order, Users will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

e) Prices

Users are informed during the purchasing process and before order submission, about any fees, taxes and costs that they will be charged.

The price shown on the site does not include European or non-European taxes. Additional taxes may be required depending on the country of destination.

During the purchase phase, the platform will show the price of the good and the shipping costs established by the courier.

f) Methods of payment

Information related to accepted payment methods are made available during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Website.

All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the User.

g) Retention of Product ownership

Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.

h) Delivery

Deliveries are made to the address indicated by the User and in the manner specified in the order summary.

Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged.

Delivery times are specifiedduring the purchasing process or by email.

g) International Deliveries

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Issimo takes no responsibility if the purchased products are against the laws of the countries to which the product is shipped.

i) Shipping costs

Shipping costs are free of charge if the expenditure of the individual order is higher than the established threshold on the web page, except for taxes required by the country of destination.

Extra costs, express delivery requests will be charged to the customer.

For products made to order and for products whose order necessarily requires the itermediation of the customer service does not benefit from this condition.

Consequently, for the products listed below, the shipping costs will be specially calculated and communicated in the proforma and you will not be able to benefit from free shipping even if the transaction cost exceeds the price set by the company.

l) Failed delivery

The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.

m) Coupon right

Coupons are not cumulative, can be used for all products except for made-to-order products or if a condition for a specific product is indicated inside the coupon.

Coupons can be used within the period indicated in the coupon and no longer.

The newsletter subscription coupon can only be used for the first purchase and no later, and not for MADE TO ORDER products.

If payment has been made for the first order and a product is subsequently requested, the discount cannot be applied.

3. USER RIGHTS

a) Right of withdrawal

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.

All the product can be withraw exept to the MADE TO ORDER ones. This type of product cannot be returned.

b) Who the right of withdrawal applies to

Unless any applicable exception is mentioned below, for European and non-European customers is granted a statutory cancellation right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.

Users that do not fit this qualification, cannot benefit from the rights described in this section.

c) Exercising the right of withdrawal

To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.

Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in writing an email to the contacts available below. . In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.

d) Effects of withdrawal

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, costs of delivery,excluded any extra taxes requested by the country/city of destination

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.

The return of the amount can only be made if the products returned are free of defects.

The condition of the products must categorically be the same as the product just shipped.

…on the purchase of physical goods

Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the User.

4. GUARANTEES

a) Legal guarantee of conformity for goods under EU law

Under EU law, for a minimum period of 2 years after delivery, traders guarantee the conformity of the goods they sell. This means that traders must ensure that the goods purchased have the promised quality, or the quality that can be reasonably expected, functionality or characteristics for at least two years after they’ve been delivered to the purchaser.

Where Users qualify as European Consumers, the legal guarantee of conformity for goods applies to the items available on this Website in accordance with the laws of the country of their habitual residence.

National laws of such country may grant such Users broader rights.

Consumers who do not qualify as European may benefit from legal guarantee of conformity rights in accordance with the legislation of the country of their habitual residence.

b) Liability and indemnification

AUSTRALIAN USERS

Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US USERS

Disclaimer of Warranties

This Website is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by user from owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.

Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for

any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
any errors, mistakes, or inaccuracies of content;
personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
any interruption or cessation of transmission to or from the Service;
any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

User’s use of and access to the Service, including any data or content transmitted or received by User;
User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
User’s violation of any statutory law, rule, or regulation;
any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
User’s wilful misconduct; or
statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

5. COMMON PROVISIONS

a) No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

b) Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw Personal Data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.).

c) Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.

d) Privacy policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Website.

e) Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

f) Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User from the date communicated to Users onwards.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.

If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.

g) Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

h) Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

i) Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

j) US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

k) EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

l) Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

m) Prevalence of national law

However, regardless of the above, if the law of the country that the User is located in provides for a higher applicable consumer protection standard, such higher standards shall prevail.

n) Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

o) Exception for Consumers in Europe

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

5. DISPUTE RESOLUTION

a) Amicable dispute resolution

Users may bring any disputes to the Owner who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Website or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.

The Owner will process the complaint without undue delay and within 21 days of receiving it.

b) Online dispute resolution for Consumers

The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving disputes related to and stemming from online sale and service contracts.

As a result, any European Consumer or Consumer based in Norway, Iceland, or Liechtenstein can use such platform for resolving disputes stemming from contracts which have been entered into online. The platform is available at the following link.

ITA

Termini e Condizioni di issimoissimo.com

I presenti Termini regolano:

l’uso di questo Sito Web;
qualsiasi altro Accordo o rapporto giuridico correlato con il Titolare,

in modo giuridicamente vincolante. I termini in maiuscolo sono definiti nella sezione pertinente di questo documento.

L’Utente è tenuto a leggere attentamente il presente documento.

Questo Sito Web è fornito da:

IL PELLICANO OP.CO. Srl
Località Sbarcatello
58019 Porto Ercole (GR) – Italia
P. IVA: 00081020539
Email di contatto del Titolare: hello@issimoissimo.com

"Questo Sito Web" si riferisce a:

Informazioni principali per l’Utente

Alcune disposizioni di questi Termini possono applicarsi solo a determinate categorie di Utenti. In particolare, alcune clausole possono riguardare esclusivamente i Consumatori o gli Utenti che non si qualificano come Consumatori. Tali limitazioni sono sempre esplicitamente indicate all’interno delle clausole interessate. In assenza di specifiche indicazioni, tutte le clausole si applicano a tutti gli Utenti.
Il diritto di recesso si applica esclusivamente ai Consumatori europei.

1. TERMINI DI UTILIZZO

Salvo diversa indicazione, i termini di utilizzo di questa sezione si applicano in generale quando si utilizza questo Sito Web. Possono applicarsi condizioni aggiuntive in casi specifici, indicate nel presente documento.

Utilizzando questo Sito Web, l’Utente conferma di soddisfare i seguenti requisiti:

Non esistono restrizioni relative alla qualifica di Consumatore o Utente Business.

a) Registrazione account

Per utilizzare il Servizio, l’Utente può registrarsi o creare un account, fornendo in modo completo e veritiero tutti i dati richiesti. È anche possibile utilizzare il Servizio senza registrarsi, ma in tal caso alcune funzionalità potrebbero essere limitate.

Gli Utenti sono responsabili della sicurezza delle proprie credenziali e devono scegliere password complesse. Registrandosi, l’Utente accetta la piena responsabilità per tutte le attività svolte tramite il proprio account.

In caso di sospetto furto o violazione dei dati personali, l’Utente è tenuto a informare immediatamente il Titolare.

b) Chiusura dell’account

L’Utente può chiudere il proprio account in qualsiasi momento contattando il Titolare ai recapiti indicati.

c) Sospensione o cancellazione dell’account

Il Titolare si riserva il diritto, a propria discrezione, di sospendere o cancellare account che risultino inappropriati, offensivi o in violazione dei presenti Termini, senza obbligo di preavviso o indennizzo.

d) Contenuti presenti su questo Sito Web

Salvo ove diversamente indicato, tutti i contenuti sono di proprietà del Titolare o concessi in licenza. Il Titolare si impegna a garantire che tali contenuti non violino la legge o diritti di terzi, ma non sempre può garantirlo. Eventuali reclami possono essere inviati ai contatti indicati.

e) Diritti sui contenuti – Tutti i diritti riservati

Il Titolare detiene tutti i diritti di proprietà intellettuale. L’Utente non può copiare, scaricare, condividere, modificare o utilizzare i contenuti per scopi diversi dall’uso personale e non commerciale, salvo diversa indicazione. Eventuali eccezioni previste dalla legge rimangono valide.

f) Accesso a risorse esterne

Il Sito può includere link a risorse di terzi. Il Titolare non ha controllo su tali risorse e non è responsabile del loro contenuto.

g) Uso consentito

L’Utente deve utilizzare il Sito nel rispetto della legge e dei presenti Termini. Il Titolare può intraprendere azioni per tutelare i propri interessi, incluso il blocco dell’accesso o la segnalazione alle autorità, qualora rilevi comportamenti illeciti o lesivi.

h) Utilizzo API

L’Utente può accedere ai propri dati tramite API. Il Titolare non è responsabile per eventuali danni derivanti dall’uso delle API o di prodotti di terzi che vi accedono.

2. TERMINI E CONDIZIONI DI VENDITA

a) Prodotti a pagamento

Alcuni prodotti sono disponibili previo pagamento. Prezzi, durata e condizioni sono indicati sul Sito.

b) Descrizione dei prodotti

Prezzi, descrizioni e disponibilità possono essere modificati senza preavviso. Le rappresentazioni visive dei prodotti sono a scopo illustrativo. Le caratteristiche effettive saranno specificate durante l'acquisto.

c) Processo di acquisto

Il processo include:

Scelta del prodotto;
Verifica del riepilogo;
Invio dell’ordine.

d) Invio dell’ordine

L’ordine implica la conclusione del contratto e l’obbligo di pagamento. L’Utente riceverà una conferma dell’avvenuto ordine via email.

e) Prezzi

I prezzi non includono tasse europee o extra-UE. Tali tasse dipendono dal paese di destinazione. Le spese di spedizione sono indicate nella fase d’acquisto.

f) Modalità di pagamento

I pagamenti avvengono tramite servizi di terzi; il sito non raccoglie dati di pagamento. In caso di pagamento fallito, il Titolare può annullare l’ordine e richiedere eventuali spese.

g) Riserva di proprietà

I prodotti restano di proprietà del Titolare fino al pagamento completo.

h) Consegna

La consegna avviene all’indirizzo fornito dall’Utente. Al momento della ricezione, l’Utente deve verificare l’integrità del pacco. Eventuali danni vanno segnalati tempestivamente.

i) Consegne internazionali

L’Utente è responsabile del rispetto delle leggi del paese di destinazione. Issimo non è responsabile per violazioni locali.

j) Costi di spedizione

La spedizione è gratuita oltre una certa soglia indicata sul sito (escluse tasse locali). Spedizioni rapide o prodotti su ordinazione sono escluse dalla spedizione gratuita.

l) Mancata consegna

Il Titolare non è responsabile per errori dovuti a indirizzi errati o rifiuto del pacco. In caso di mancata consegna, il pacco verrà restituito e il Titolare contatterà l’Utente per un secondo tentativo, a sue spese.

m) Buoni sconto

I coupon non sono cumulabili, non sono validi per prodotti su ordinazione e hanno una validità limitata. Il coupon della newsletter è valido solo per il primo ordine e non per prodotti su ordinazione.

3. DIRITTI DELL’UTENTE

a) Diritto di recesso

Salvo eccezioni, l’Utente può recedere entro 14 giorni per qualsiasi motivo. Il recesso non è valido per prodotti realizzati su ordinazione.

b) Destinatari del diritto di recesso

Il diritto si applica ai Consumatori europei e non europei, secondo le normative UE. Gli altri Utenti non possono esercitare questo diritto.

c) Come esercitare il diritto di recesso

L’Utente deve comunicare chiaramente la propria intenzione al Titolare via email entro i termini previsti.
Il termine decorre:

per i beni, dal giorno in cui l’Utente (o un terzo da lui incaricato) riceve il prodotto;
per più beni ordinati insieme ma consegnati separatamente, dal giorno in cui si riceve l’ultimo articolo.

4. GARANZIE

a) Garanzia legale di conformità per beni ai sensi della normativa UE
Ai sensi della normativa dell’Unione Europea, per un periodo minimo di 2 anni dalla consegna, i venditori devono garantire la conformità dei beni che vendono. Questo significa che i venditori devono assicurarsi che i beni acquistati abbiano la qualità promessa o quella che può essere ragionevolmente attesa, nonché le funzionalità o caratteristiche per almeno due anni dopo la loro consegna all’acquirente.
Qualora gli Utenti siano qualificabili come Consumatori europei, la garanzia legale di conformità per i beni si applica agli articoli disponibili su questo Sito Web in conformità con le leggi del paese di residenza abituale dell’Utente.
Le leggi nazionali di tale paese potrebbero concedere diritti più ampi agli Utenti.
I consumatori che non rientrano nella categoria di Consumatori europei possono comunque beneficiare dei diritti di garanzia legale di conformità in base alla legislazione del loro paese di residenza abituale.

b) Responsabilità e manleva

UTENTI AUSTRALIANI
Limitazione di responsabilità
Nulla nei presenti Termini esclude, limita o modifica alcuna garanzia, condizione, diritto o rimedio che l’Utente possa avere in virtù del Competition and Consumer Act 2010 (Cth) o di qualsiasi simile normativa statale o territoriale e che non può essere escluso, limitato o modificato (diritto non escludibile). Nella misura massima consentita dalla legge, la responsabilità del Titolare nei confronti dell’Utente, inclusa la responsabilità per la violazione di un diritto non escludibile, è limitata, a discrezione esclusiva del Titolare, alla nuova esecuzione dei servizi o al pagamento del costo per far fornire nuovamente i servizi.

UTENTI STATUNITENSI
Esclusione di garanzie
Questo Sito Web è fornito esclusivamente “così com'è” e “come disponibile”. L’uso del Servizio è a rischio esclusivo dell’Utente. Nella misura massima consentita dalla legge applicabile, il Titolare declina espressamente ogni condizione, dichiarazione e garanzia — espressa, implicita, legale o di altro tipo — inclusa, ma non limitata a, qualsiasi garanzia implicita di commerciabilità, idoneità per uno scopo particolare o non violazione dei diritti di terzi. Nessun consiglio o informazione, verbale o scritta, ottenuti dall’Utente dal Titolare o attraverso il Servizio, costituirà una garanzia non espressamente dichiarata nei presenti termini.

Senza limitare quanto sopra, il Titolare e i suoi affiliati, licenzianti, dirigenti, agenti, partner, fornitori e dipendenti non garantiscono che:

il contenuto sia accurato, affidabile o corretto;
il Servizio soddisfi i requisiti degli Utenti;
il Servizio sia disponibile in qualsiasi momento o luogo specifico, ininterrottamente o in modo sicuro;
eventuali difetti o errori vengano corretti;
il Servizio sia privo di virus o altri componenti dannosi.

Qualsiasi contenuto scaricato o ottenuto tramite l’uso del Servizio è a rischio dell’Utente e l’Utente sarà l’unico responsabile per eventuali danni al proprio dispositivo o perdita di dati derivanti da tale download o utilizzo del Servizio.
Il Titolare non garantisce, approva o si assume responsabilità per qualsiasi prodotto o servizio pubblicizzato o offerto da terzi tramite il Servizio o tramite link a siti o servizi esterni, né sarà parte né monitorerà in alcun modo eventuali transazioni tra Utenti e fornitori terzi.

Il Servizio può diventare inaccessibile o non funzionare correttamente con il browser, dispositivo mobile e/o sistema operativo dell’Utente. Il Titolare non può essere ritenuto responsabile per eventuali danni, reali o percepiti, derivanti dal contenuto, funzionamento o uso del Servizio.

La legge federale, alcuni stati e altre giurisdizioni non consentono l’esclusione o la limitazione di determinate garanzie implicite. Le esclusioni di cui sopra potrebbero quindi non applicarsi. I presenti termini conferiscono all’Utente diritti legali specifici e l’Utente potrebbe disporre anche di altri diritti che variano da stato a stato.

Limitazioni di responsabilità
Nella misura massima consentita dalla legge applicabile, il Titolare e le sue affiliate, dirigenti, agenti, partner e dipendenti non saranno responsabili per:

danni indiretti, punitivi, incidentali, speciali, consequenziali o esemplari, inclusi la perdita di profitti, di avviamento, di dati o altri danni immateriali derivanti dall’uso o dall’impossibilità di usare il Servizio;
danni causati da hacking, accessi non autorizzati, errori di contenuto o violazioni della sicurezza;
danni materiali o personali derivanti dall’uso del Servizio;
interruzioni o bug, virus, cavalli di Troia trasmessi tramite il Servizio;
eventuali contenuti offensivi, diffamatori o illegali da parte di altri Utenti o terzi.

In nessun caso la responsabilità complessiva potrà superare l’importo pagato dall’Utente al Titolare nei 12 mesi precedenti o per la durata dell’accordo, se più breve.

Alcune giurisdizioni non consentono l’esclusione o limitazione di danni accidentali o consequenziali, pertanto alcune delle limitazioni sopra potrebbero non applicarsi.

Manleva
L’Utente accetta di difendere, manlevare e tenere indenne il Titolare e i suoi collaboratori da qualsiasi rivendicazione, danno, obbligo, perdita, responsabilità, costo o spesa, incluse spese legali, derivanti da:

utilizzo del Servizio;
violazione dei Termini;
violazione di diritti di terzi;
contenuti inviati dall’account dell’Utente;
comportamenti dolosi;
violazione di disposizioni di legge da parte dell’Utente.

5. DISPOSIZIONI COMUNI

a) Mancata rinuncia
Il mancato esercizio da parte del Titolare di un diritto non costituisce rinuncia a tale diritto.

b) Interruzione del servizio
Il Titolare si riserva il diritto di interrompere il Servizio per manutenzione, aggiornamenti o modifiche.
In caso di cessazione del Servizio, il Titolare coopererà con gli Utenti per consentire il recupero dei Dati personali.

c) Rivendita del servizio
Gli Utenti non possono riprodurre, vendere o sfruttare parti del Sito senza autorizzazione scritta del Titolare.

d) Informativa sulla privacy
Per informazioni sul trattamento dei dati personali, consultare la privacy policy del Sito.

e) Diritti di proprietà intellettuale
I diritti di proprietà intellettuale relativi al Sito Web sono di esclusiva titolarità del Titolare o dei suoi licenzianti.
Marchi, nomi commerciali, loghi e immagini sono anch’essi protetti da legge.

f) Modifiche ai Termini
Il Titolare può modificare i presenti Termini in qualsiasi momento e informerà l’Utente.
L’uso continuato del Servizio dopo la modifica equivale all’accettazione.

g) Cessione del contratto
Il Titolare può cedere diritti e obblighi contrattuali, tenendo conto dei legittimi interessi dell’Utente. Gli Utenti non possono cedere i loro diritti senza consenso scritto.

h) Contatti
Tutte le comunicazioni devono essere inviate tramite i contatti indicati nel presente documento.

i) Clausola di salvaguardia
Se una clausola dei Termini è invalida, le restanti rimangono in vigore.

j) Utenti USA
Le clausole invalide saranno riformulate per essere conformi alla legge. I Termini costituiscono l’intero accordo tra Utente e Titolare.

k) Utenti UE
Le parti si impegnano a sostituire in buona fede le clausole nulle con disposizioni valide.
La nullità di una clausola non invalida l’intero contratto, salvo che essa sia essenziale.

l) Legge applicabile
I presenti Termini sono regolati dalla legge del luogo in cui ha sede il Titolare.

m) Prevalenza della legge nazionale
Se la legge del paese dell’Utente garantisce una tutela superiore, essa prevarrà.

n) Foro competente
Qualsiasi controversia sarà di competenza esclusiva del foro del luogo in cui ha sede il Titolare.

o) Eccezione per Consumatori europei
La clausola precedente non si applica a Utenti UE, UK, Svizzera, Norvegia o Islanda.