How do I make a purchase?
Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click “Add to Cart” or “Buy Now”. Your chosen item will appear in your shopping bag on the top right of the screen. As you continue to shop or browse the site, you can hover or click on the bag icon to see its contents at any time. When ready to place your order, select “Checkout” in the shopping bag and follow the straightforward prompts to complete our one-step checkout process. Should you have any problems, please contact Customer Care at [email protected] available from 9 am to 6 pm CEST, Monday through Friday.
How do I find a specific item?
To find a specific item, throughout the site there is a “Search” function top right corner, which can be used to search products via keyword. Alternatively, search our online store by product category in the Shop menu, or by brand in the Brands menu. Once you’ve selected the desired product category or brand, you can fit the listings using the options on the left of the page.
How do I know if an item is in stock?
Most items shown are in stock. When you roll over a product, you will immediately see its size availability. If a size is greyed out in the rollover, or marked as “sold out” in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked “Pre-Order”. Add these items to your wish list and you will receive an email when they become available. Alternatively, you can inform us of your interest by contacting at [email protected] available from 9 am to 6 pm CEST, Monday through Friday. Please note that even though a product is in your shopping bag, it is not reserved and will remain available to other customers while you are browsing.
What payment methods does ISSIMO accept?
We accept American Express, Visa, MasterCard, ApplePay, Paypal, DinersClub.
How coupons works?
Coupons are not cumulative, can be used for all products except for made-to-order products or if a condition for a specific product is indicated inside the coupon.
The codes have an expiry date, so you can use them until the period indicated in the coupon.
The newsletter subscription coupon can only be used for the first purchase, and not for MADE TO ORDER products.
If payment has been made for the first order and a product is subsequently requested, the discount cannot be applied.
Is it safe to use my credit card online at ISSIMO?
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud checking process.
How will I know if you have received my order?
After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit card details have been approved, the delivery address has been verified and the items located, will your order be accepted and the items shipped. At this point, you will receive a second email from us confirming your order.
Do you ship internationally?
ISSIMO delivers its Products worldwide. All countries outside EU are considered “International Delivery Destinations”. However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are appliedwhen the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
All extra charges that can be foreseen by us will be added to the price visible on the site.
In case of doubt, you can always contact Customer Service at [email protected].
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
The purchase of products from our platform is totally safe for our customers and in line with Italian laws. If in doubt, we advise our users to check local legislation and taxation before purchasing a product.
When will I receive my order?
Orders shipped using our delivery partner DHL are delivered Monday through Friday. On the day of delivery, a nominated time slot will be sent to you via text as an approximate window if possible. Shipment should be done in few days, from 1 to 3 days if shipped in Italy. In Europe, please allow 3-5 working days and USA 3-8 working days.
Am I able to track my order?
Once your order is dispatched for delivery, you will receive an email detailing your unique tracking number which you can you use to check the status of your shipment. Alternatively, you can email us at [email protected] available from 9 am to 6 pm CEST, Monday through Friday.
Can I exchange my order?
Sure, if you would like to exchange one item for another, you can send a motivated request to [email protected], available from 9 am to 6 pm CEST, Monday through Friday.
Important note: Made-to-order items are not eligible for an exchange.
How do I return an item?
You have up to 14 days (from receipt of order) to request an item return.
In order to request the return of a product, please contact [email protected] and explicitly request the return. Our customer service will take care of the return of the item.
The courier will be contacted by us and will send you an e-mail containing the label to be applied to the box and all the necessary shipping information.
As soon as the product returns to our warehouse, in the same condition as it was sent, you will receive a full refund of the amount paid directly to the card used for payment.
In the event that the returned product is damaged or does not conform to the same conditions in which it was received, it will not be possible to return it.
Can I return a personalized item?
Once a “Made to Order” or personalized item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale.
If my order is delayed does that affect my returns period?
You have 14 days from receipt of order to request return. Once request has been made you have 14 days to return the items to us. If there is any reason you cannot effect a return request or arrange collection within this time frame, please contact our Customer Care team so that we can immediately assist you.
